Refund and Return Policy
Thank you for shopping at Kids' Street operated by Pristine Retailscape.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us :
- You are entitled to cancel Your Order till the time the order has been dispatched.
- The deadline for returning an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
- In order to exercise Your right of returning an order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
- We will analyze the reason for return, the condition of the inner product, the condition of the packaging received by us and then decide the reimbursement/exchange which would ideally take place no later than 14 days from the day on which We receive the returned Goods.
- We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Please note : the shipping charges will be deducted at actuals from the refund/exchange amount in case of return orders, whether the purchase was a part of free shipping or not. Only orders where damaged inner products were received or with any manufacturing defect, no shipping charge will be levied for return shipping nor any shipping charges would be deducted from the applicable refund.
- Incase of a return due to change in mind or any other reason, apart from Manufacturing defect or damaged Inner product received, it will incur a reverse shipping charge if the item is picked up by us, or you may choose to ship the product yourself, whose charges will be borne by you. Incase of manufacturing defect or inner product damage, we will not charge you extra for return shipping.
- Do not return the product directly to the manufacturer or any other party apart from Kids’ Street ( A-9, Manali Complex, Motera Stadium Road, Motera. Ahmedabad , Gujarat – 380005, India.) We will not be responsible or liable to initiate a refund/exchange if the product is sent to any other address apart from the above-mentioned address.
- The decision to provide full/partial refund or exchange lies completely with Kids’ Street after we inspect the condition of the product upon arrival at our address.
- Once we inspect the product, we will notify you via email whether your return has been accepted or rejected by us on the applicable grounds.
- Once your refund has been approved, you can expect the refund process to take place via your payment method in no more than 14 days from the date of approval.
- Incase of refunds not reflecting in your statement after 14 days of approval, kindly get in touch with us at email@example.com
- Any items sold under sale/discount will not be will not be exchanged/refunded. Only certain exceptions may be made in some cases, decision of which lies completely with us.
- Before you initiate the return shipping process if you wish to do from your end, get in touch with us via email at firstname.lastname@example.org , so that we can guide you for the process.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
- The Purchase Invoice is sent along with the returned product.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Kids' Street : Pristine Retailscape, A-9, Manali Complex. Motera Stadium Road, Motera. Ahmedabad - 380005, Gujarat, India.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com